The ground floor is accessible to customers with limited mobility including wheelchair users. The Box Office, Kiosk, access toilet and screen are all located on the ground floor. From the foyer, there is a small ramp from which to access the Kiosk and Screen.
We regret that at present there is no lift and consequently the Balcony and Bar can only be accessed by ascending a staircase of 25 steps.
There is a wheelchair-accessible adapted toilet on the ground floor. There is an alarm cord inside should you need to summon a member of staff.
More details can be found on the venue website https://www.picturehouses.com/cinema/duke-of-york-s-picturehouse/accessibility
Other facilities and support:
- a free companion ticket can be provided for support workers or assistants and seats can be reserved in specific locations as requested. Please make this request in your application so we can allocate numbers
- we welcome assistance dogs and can provide them with a bowl of water
- large print agendas available at registration
- a gender neutral toilet is available
- we provide coloured lanyards for anyone who does not wish to appear in any photos used on social media
- on request we can organise a friendly buddy to welcome you in the morning
You are also welcome to ask specific questions via direct email: